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Careers

Visions Espresso Service has led the industry selling and servicing commercial espresso and coffee equipment for over 30 years. We offer full cafe support from concept to consulting to ongoing equipment preventive maintenance and emergency repair. We have an extensive wholesale program, a coffee education and training program and a full service department for both in-shop and field service equipment repair. We are a great team of coffee industry professionals who are passionate about supporting the coffee industry all from our SODO office..

Visions Espresso Service is a family owned and oriented company. Visions Espresso Service offers employees paid sick leave, paid vacation, 50% contribution to company health insurance plan and company matched (up to 3%) retirement savings plan.

 

Current Positions Available:

 Espresso Machine Field Service Technician

 

A Field Service Technician troubleshoots and repairs espresso machines, brewers, grinder and water filtration units in our shop or in the field at customer's restaurants, cafes or homes.

 

Some of the brands of coffee equipment we support are La Marzocco, Nuova Simonelli, Modbar, Mavam, Rancilio, Unic, Synesso, Slayer, Marco, Franke, Schaerer, WMF, Egro, Eversys, Concordia, La San Marco, Cimbali, Faema, La Spaziale, Pasquini, Mazzer, Mahlkonig, Ditting, Anfim, Bunn, Wilbur Curtis, Fetco, Mavea, & Everpure.

 

Coffee equipment experience on the brands listed above is preferred, but candidates with comparable skills from other industries can make great candidates. Plumbing, HVAC, automotive, or motorcycle repair experience translates well into specialty coffee equipment repair. We offer one on one tech training with our technicians and service manager as well as scheduled manufacturer's training.

 

Key desired attributes include:

Mechanical aptitude, troubleshooting skills and attention to detail

Appreciation of coffee and espresso

Solution-oriented approach to troubleshooting and repair

Attention to detail

Grace under pressure

Ability to work both independently and as part of a team

 

Responsibilities of the position include:

Excellent customer service skills with professional demeanor, appearance & positive attitude

Repair and installation of espresso machines, grinders, brewers & water filtration

Driving throughout WA in a company service vehicle

Maintaining company supplied parts inventory

Following the daily service schedule as set by the dispatcher

Communicating effectively with our team to facilitate accurate customer service and billing

Communicating through a paperless dispatching program and cloud based inventory system- computer (smart phone and ipad skills needed)

Technician's must provide their own tools and maintain a flexible schedule to accommodate our customers' equipment emergencies.

 

This is full-time hourly position. Hours are 8am to 4:30pm Monday thru Friday. Scheduling flexibility is required as occasional daily overtime is needed as business dictates. One week on-call rotation (once per month with paid on-call bonus) is required. Hourly rate for this role is $18 -$25 per hour depending on experience, plus regular overtime potential, monthly on-call bonus and daily incentive for completed service calls. Average yearly earnings for techs is between $45k and $65k.


To apply for an interview, please email your resume and with a brief summary of what makes you the best fit for the position in the body of your email to info@visionsespresso.com.

 

 

 

Service Department Dispatcher

 

Scope of Position

  • The Service Dispatcher will lead a Service Department of full-time Field Service Technicians who cover all of Washington with emergency and scheduled service support and 24/7 on-call rotation, and In House Technicians with a full schedule.

 

  • The Dispatcher will partner with our Fit & Finish and Parts departments to coordinate a seamless customer experience and further Visions' 30 year reputation for quality technical support and customer service.

 

  • The Dispatcher will set the service schedule and act as the main contact for customers and technicians. This involve answering the phone to respond to customers requesting service, calling and emailing customers to coordinate appointments, helping walk in customers who bring machines to our repair shop communicating with technicians. To schedule service and dispatch technicians we use a paperless dispatching and invoicing system.

 

  • The Dispatcher will assist the Service Manager to manage the tech team’s productivity, efficiency and quality of service.

  • The Dispatcher will partner with Sales team to sell preventative maintenance, filtration programs and schedule installations of new equipment.

  • The Dispatcher position is an hourly full time position with a Monday through Friday schedule working 8am - 4:30 pm, or a similar schedule with varying start and end times depending on department needs. The Dispatcher will report to the Service Manager and General Manager.

 

Desired Skills and Experience

  • A successful candidate for this position will be a natural multi-tasker who thrives in a fast paced environment. The right person for this job will have excellent attention to detail, a friendly outgoing personality and superb communication skills.

 

  • Experience dispatching a team in the service industry or trade professions would be most applicable to this position. Experience with coffee in a commercial setting or coffee equipment would be helpful but is not required. A strong desire to work as part of a team and help technicians and our service department succeed is required.

 

  • Please email your resume and include in your cover letter how your specific experience or skills could contribute to our team. How would joining the Visions team help you fulfill your professional goals?

Visions Espresso Service is a family owned and oriented company. Visions Espresso Service offers employees paid sick leave, paid vacation, 50% contribution to company health insurance plan and company matched (up to 3%) retirement savings plan.