Toggle menu
800-277-7277

Careers

Lead Sales Specialist

Visions Espresso Service has been a leader in coffee industry support since 1986. From our 9,000 square foot Seattle showroom, service center and coffee education lab, we support cafes across the country and internationally. We offer espresso equipment sales and service, a full line of retail and wholesale accessories and coffee program consultation and training. Our focus is providing equipment and education to empower success in the coffee industry. Visions Espresso Service is a family owned and oriented company. We offer a supportive work environment, contributions to a company health and dental insurance plan, participation in a 401k plan and paid vacation and sick time.

Position Description:

  • The Lead Sales Specialist will lead our sales team in their efforts to sell commercial coffee equipment and smallwares to new and existing customers while assisting and mentoring junior Sales Team members when needed.
  • He or she will be responsible for driving the sales cycle and equipment sales volume by nurturing current customer relationships, developing new customers and sales opportunities and seeing each customer through the sales process from lead to successfully installed equipment.
  • The sales territory for this position will be all 50 US states and select international territories.
  • This is a full time Seattle based position with a competitive base salary with commission paid on sales.
  • The Lead Sales Specialist will be responsible for maintaining current product knowledge and selling through the Visions equipment catalog. This includes, but is not limited to: La Marzocco, Unic, Rancilio, Slayer, Synesso, Mod Bar, Mavam, Nuova Simonelli, Mazzer, Mahlkonig, Ditting, Schaerer, Franke, WMF, Egro, & Eversys.
  • This position will be supported by the Visions team including, but not limited to, the General Manager, Sales Team, AR/AP, Purchasing, Service Department and Shipping and Logistics.

The right person for this position will come from the coffee community with successful inside and outside sales experience. The right candidate will understand industry trends, anticipate our customers needs and possess an unquenchable thirst for knowledge and drive for success.

The Lead Sales Specialist may spend his or her day visiting customers’ locations, demonstrating equipment in our Coffee Education Lab and showroom and partnering with our Service Manager to coordinate ongoing customer equipment maintenance.

Are you the expert who can support our customers with industry knowledge and guide them toward their best solution? Do you go the extra mile for your customers to make sure they have what they need when they need it? Do you have a passion for the differences that one espresso machine, one water filter, one steaming pitcher can make for the customer experience? This might be the right fit for you...sell us on hiring you as our Lead Sales Specialist by emailing your sales experience, passion for the industry and your goals for growth to info@visionsespresso.com with Lead Sales Specialist in the subject line. Please include your information the body of your email. Attachments will not be opened. 

Field Service Technician- Espresso & Coffee 

Visions Espresso Service is growing and we are adding a Field Technician to our Service Team!

Visions Espresso Service has been selling and servicing commercial espresso and coffee equipment for 30 years. We offer full cafe support from concept to consulting to ongoing equipment preventive maintenance and emergency repair. We have an extensive wholesale program, a coffee education and training program and a full service department for both in-shop and field service equipment repair. We are a great team of coffee industry professionals who are passionate about supporting the coffee industry all from our SODO office.

Visions Espresso Service offers employees paid sick leave, paid vacation, 50% contribution to company health insurance plan and company matched (up to 3%) retirement savings plan.

A Field Service Technician repairs espresso machines, brewers, grinder and water filtration units in our shop or in the field at customer's restaurants, cafes or homes. Some of the brands of coffee equipment we support are La Marzocco, Nuova Simonelli, Modbar, Mavam, Rancilio, Unic, Synesso Slayer, Marco, Franke, Schaerer, WMF, Egro, Everysis, Concordia, La San Marco, Cimbali, Faema, La Spaziale, Pasquini, Mazzer ,Mahlkonig ,Ditting, Anfim, Bunn,Wilbur Curtis, Fetco, Mavea, & Everpure.

Coffee equipment experience on the brands listed above is preferred, but candidates with comparable skills from other industries can make great candidates. Plumbing, HVAC, automotive, or motorcycle repair experience translates well into specialty coffee equipment repair. We offer one on one tech training with our technicians and service manager as well as scheduled manufacturer's training.

Key desired attributes include: 

  • Mechanical aptitude, troubleshooting skills and attention to detail
  • Appreciation of coffee and espresso
  • Solution-oriented approach to troubleshooting and repair
  • Attention to detail
  • Grace under pressure
  • Ability to work both independently and as part of a team

Responsibilities of the position include: 

  • Excellent customer service skills with professional demeanor, appearance & positive attitude
  • Repair and installation of espresso machines, grinders, brewers & water filtration
  • Driving throughout WA in a company service vehicle
  • Maintaining company supplied parts inventory
  • Following the daily service schedule as set by the dispatcher
  • Communicating effectively with our team to facilitate accurate customer service and billing
  • Communicating through a paperless dispatching program and cloud based inventory system- computer (smart phone and Ipad skills needed)

Technician's must provide their own tools and maintain a flexible schedule to accommodate our customers' equipment emergencies.

This is full-time hourly position. Hours are 8am to 4:30pm Monday thru Friday. Scheduling flexibility is required as occasional daily overtime is needed as business dictates. One week on-call rotation (once per month with paid on-call bonus) is required. 

To apply for an interview, please email your resume and with a brief summary of what makes you the best fit for the position in the body of your email to info@visionsespresso.com. We are scheduling interviews now and look forward to hearing from you.

Service Dispatcher

Visions Espresso Service has been a leader in coffee industry support since 1986. From our Seattle showroom, service center and coffee education lab, we support cafes across the country and internationally. We offer espresso equipment sales and service, a full line of retail and wholesale accessories and coffee program consultation and training. Our focus is providing service, equipment and education to empower success in the coffee industry.

Visions Espresso Service offers employees paid sick leave, paid vacation, 50% contribution to company health insurance plan and company matched (up to 3%) retirement savings plan.

Scope of Position

  • The Service Dispatcher will match our customers needs for repairs on their espresso and coffee equipment with our service team that covers all of Washington state with emergency and scheduled service support.
  • The Dispatcher will partner with our service manager and parts departments to coordinate a seamless customer experience and further Visions' 30 year reputation for quality technical support and customer service.
  • The Dispatcher will set the service schedule and act as the main contact for customers and technicians. This includes answering the phone to respond to customers requesting service, calling and emailing customers to coordinate appointments, helping customers who bring machines to our repair shop and communicating with our technicians. The dispatcher uses a paperless dispatching and invoicing system, so computer and ipad skills are required.
  • The Dispatcher will assist the Service Manager to manage the tech team’s productivity, efficiency and quality of service.
  • The Dispatcher will partner with Sales team to sell preventative maintenance, filtration programs and schedule installations of new equipment.
  • The Dispatcher position is an hourly full time position with a Monday through Friday schedule working 8am - 4:30 pm, or a similar schedule with varying start and end times depending on department needs. The Dispatcher will report to the Service Manager and General Manager. 

Desired Skills and Experience

  • A successful candidate for this position will be a natural multi-tasker who thrives in a fast paced environment. The right person for this job will have excellent attention to detail, a friendly outgoing personality and superb communication skills.
  • Experience dispatching a team in the service industry or trade professions would be most applicable to this position. Experience with coffee in a commercial setting or coffee equipment would be helpful but is not required. A strong desire to work as part of a team and help technicians and our service department succeed is required.

Please email your resume to info@visionsespresso.com and include in your cover letter how your specific experience or skills could contribute to our team. How would joining the Visions team help you fulfill your professional goals?