Please allow up to 3 business days to process and ship your order. All orders will be shipped via UPS ground unless specified otherwise. For rush orders (next-day, 2-day, etc.) please call 1-800-277-7277 and speak to one of our representatives. If you need to revise your order after it has been confirmed and packed you have the option to create a new order or pay a repackaging fee of up to $15 (based on time). A packaging/materials fee for delicate or over-sized items may apply and will be added to the actual shipping cost. Back-ordered items will be shipped seperately unless directed otherwise by the customer. (A second shipping charge will apply.)

There is no warranty on any breakable items unless specified by the maufacturer. Visions is not responsible for breakage. Damages caused by shipping must be reported within 48 hours to receive credit or replacement. All packing materials and damaged items must be kept for inspection purposes. If these requirements are not met then Visions can not guarantee positive results. Please call if you have any questions.

We accept Visa, Master Card, American Express, and Discover cards. International orders must be paid in full via wire transfer prior to shipping.

If you are not satisfied with your purchase, contact us within 30 days of the order date to receive a refund on the product total*. A 15% re-stocking fee will be added after 30 days.

Special Orders are welcome. All Special Orders are non-refundable and require a 50% deposit for orders over $100. Special Orders generally take longer to process and may include additional charges.

Please call us at 1-800-277-7277 if you have any questions or concerns.

FAQ
Q: How do I access my order information?
A: Login to your account and click the “My Account” tab. You can access your orders from here.

Q: How long will it take to ship my order?
A: Please allow up to 3 business days to process and ship your orders.

Q: Do you warranty your products?
A: Visions Espresso does not warranty our products. Refer to your documentation or contact the manufacturer for warranty information.